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Thursday, June 6 • 2:30pm - 3:30pm
Interactions between technical and public services: Perceptions from three different librarians

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Like many technical service staff, ERL’s work involves a significant portion of behind-the-scenes work: acquiring and describing electronic resources and maintaining access to setting up electronic resources. Their work is often invisible to the public and under-valued by the administration. Because of the lack of interaction with users, they may not address the real needs of the community. On the contrary, public service librarians are the front-line service providers, so they know the needs of their users and they can make a more direct and visible impact on the community. This session will feature three librarians who have responsibilities and experiences in technical and public services work. One presenter will share how an electronic resources librarian applies the outward facing method to their ebook related work. They will discuss how this has impacted their relationship with the public service librarians, and as a result, making their work more purposeful and vital. Another presentation will explore an electronic resources management librarian’s new role as a liaison librarian. The presenter will share what skills they brought to the new position that have been an asset, as well as what skills they have had to develop. They will also share what librarians in both resource management roles and education roles should understand about each other in order to help build relationships between library units and ultimately improve the ecosystem for resource acquisition, management, outreach, and use. A third presentation will cover how technical services work is coordinated by a solo librarian in a startup school. From managing e-resources for K-12 education research to developing collections policy and a library website from scratch, the presenter will discuss how to communicate with various non-library stakeholders on issues relating to the importance of scholarly communications, OER, collection assessment and the library's overall impact on academic curriculum development and student success.

avatar for Raymond Pun

Raymond Pun

Librarian, Alder Graduate School of Education
avatar for Xiaoyan Song

Xiaoyan Song

Electronic Resources Librarian, NC State University Libraries
Xiaoyan Song is the Electronic Resource Librarian (ERL) at the Monograph Unit in the Acquisition and Discovery (A&D) department at NCSU Libraries. She mingles with all aspects of ebooks including acquisition, license negotiation, activation, ebook troubleshooting, and workflow mapping... Read More →
avatar for Heidi Zuniga

Heidi Zuniga

Librarian, Colorado State University

Thursday June 6, 2019 2:30pm - 3:30pm EDT
Monongahela - 17th Floor