Library expenditures for serials are growing while staffing of serials operations is declining. Sara Bahnmaier, Resource Licensing and Management Librarian at the University of Michigan, will report on the changes in her organization and how her library relies on subscription agencies to manage its serials accounts. Bill Sherfey, Regional Manager for HARRASSOWITZ, long-term subscription vendor for the University of Michigan Libraries, will present from a vendor’s perspective the training and in-house expertise that a vendor has to offer the library in these times of lean and mean staffing. The University Libraries recently began working also with WT Cox for some of their North American subscriptions. Maria Hatfield, Vice President of Integrated Solutions at WT Cox, will address how to establish an effective new vendor-library relationship in order for the library to get the most support possible. Join the discussion about using vendor services to optimize your serials workflows.